Customer Service Representative in Chanhassen at Curtiss-Wright

Date Posted: 11/18/2020

Job Snapshot

Job Description

The Opportunity | Customer Service Representative
Curtiss-Wright has an exciting opportunity available for a Customer Service Specialist to join our high-performing team in Chanhassen, MN. We are seeking a customer-oriented individual with previous business-to-business experience supporting customer accounts and an internal sales team. This individual will work closely with many Curtiss-Wright teams including Shipping, Operations, Engineering, Sales, Finance, Compliance, Procurement & IT. This position plays a critical role in keeping our customers informed and up-to-date on shipments and completed products.

Your Challenge:

  • Facilitate customer expectations with Engineering to insure product expectation/specifications are met

  • Provide price quotes and lead time information

  • Accurately entering Customer Purchase Orders in IFS, (ERP System) with correct:

  • Material

  • Quantity

  • Pricing

  • Terms and Shipping Information

  • Responding to customer inquiries regarding order status, scheduling ship dates, expediting orders, shipment tracking

  • Working cross-functionally on specific opportunities to create efficiencies and improve performance

  • Participate in projects to maximize the customer experience

  • Provide back-up cross-functional support as needed
Your Expertise:

  • High School Diploma or Equivalent

  • 1-2 years inside sales/customer service experience

  • Strong written, verbal, and telecommunications skills

  • Strong attention to detail/accuracy

  • Ability to multi-task and work in a fast-paced environment with changing priorities

  • Strong computer aptitude

This position may require exposure to information which is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

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