Customer Service Specialist in Gilbert at Curtiss-Wright

Date Posted: 1/14/2020

Job Snapshot

Job Description

The Opportunity | Customer Service Specialist

Under general supervision, the Customer Service Specialist working with our Sales team will be maintaining direct contact with customers before and/or after the sale. Focus of work may be in pre-sale, post-sales, or both.

Your Challenge

  • Maintain and expand relationship with key growth account customers

  • Responds to customer needs in a quick and effective manner

  • Manage and resolve conflicts and escalated calls that may arise

  • Collaborate with internal departments to ensure timely delivery and customer satisfaction

  • Coordinates activities with Customer Service Reps, and provides direction and guidance

  • Provides support to Sr. Management on various work initiatives

  • Cross-trains and provides assistance to all areas of the company and to customers

Your Expertise

  • Bachelor's Degree preferred

  • 2-3 years' relevant customer-facing experience, ideally in a manufacturing environment

  • Strong oral and written communication skills

  • Proficiency in MS Office

  • Organization and presentation skills

This position may require exposure to information which is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.


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