Inside Sales Administrator in Monsey at Curtiss-Wright

Date Posted: 11/16/2020

Job Snapshot

Job Description

The Opportunity | Inside Sales Administrator
Reporting into the Director, Sales and Business Development, this position coordinates, and collaborates, with the internal sales team and external customers to ensure sales orders were executed in a timely fashion. Supports the updates of customer database and liaises with purchasing, engineering and line managers to meet all customer terms and conditions as stipulated while ensuring quality and compliance were maintained accordingly.
Your Challenge:

  • Answer product and service-related sales calls and emails from existing and potential customers.

  • Create product quotations and follow up to obtain business.

  • Work with Applications Engineering and Industrial Engineering for costing of custom product.

  • Update and maintain Customer Master Database with accurate information.

  • Review customer terms & conditions for exceptions/rejections.

  • Coordinate shipping schedules to align with their business needs.

  • Expedite customer orders through the manufacturing process.

  • Set up freight carriers and provide tracking information to customer.

  • Assist in the creation of marketing materials (trade show giveaways, flyers, data sheets).

  • Work with Quality to issue Return Authorizations, replacements, credit memo requests.

  • Work closely with independent regional outside sales representatives.

  • Work with IT and Systems Analysts to improve existing database functionality.

  • Provide quotations from manufacturing sites with appropriate costing and Incoterms.

  • Coordinate Sales Meetings to discuss departmental focus, targets & goals.

  • Maintain Customer Satisfaction Survey.

  • Document & update procedures (SOPs) and maintain department records.

  • Provide training for Inside Sales people (SOPs, customer portals, etc.)

  • Oversee customer files (orders, quotations, correspondence) and archive records yearly.

  • Monitor, investigate, and manage department errors, late orders, and satisfy customer needs.

  • Maintain U.S. Dept. of Labor PPI forms.

  • Ensure compliance with Non-Disclosure Agreements and contracts.

  • Negotiate non-standard Terms & Conditions with customers.

  • Oversee/proofread export documentation for accuracy.

  • Any other duties as may be assigned from time to time.
Your Expertise:
Associate Degree in Business Administration, Sales or Marketing from a recognized accredited University is required. OR;
Bachelor's Degree in Business Administration, Sales or Marketing from a recognized accredited University.
  • A Master's Degree in Business Administration, Sales & Marketing is considered a plus.
    Work Experience
    A minimum of Three (3) years of professional work experience in Sales & Business development in a fast paced work environment or in a similar position is required.
    Technical Knowledge

    • Sales, Marketing & Business development Strategy.

    • Familiar with MIL standards.

    • Proven ability to manage, understand and appreciate the values of Quality, Cost and Schedules.
    This position may require exposure to information that is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.
    Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.